A scanner that won't respond usually needs its software reinstalled, or the scan-to-computer feature re-enabled after a network change.

Quick Answer

Reinstall the printer's scanning software and confirm "Scan to Computer" is enabled in the printer's own utility settings.

On This Page
  1. Common Reasons This Happens
  2. Quick Checks Before Troubleshooting
  3. 1. Reinstall the Full Software Package
  4. 2. Enable Scan to Computer
  5. 3. Restart Both Devices
  6. 4. Update the Scanner Driver
  7. What If It's Still Not Fixed?
  8. Frequently Asked Questions

Common Reasons my printer scanner not working

Missing scan software

Some printer setups only install the print driver, leaving scan functionality unavailable.

A disabled scan-to-computer setting

This feature can be toggled off after a firmware update or network change.

An outdated scanner driver

Like print drivers, scan drivers can fall out of sync after an OS update.

Quick Checks Before Troubleshooting

Before you start:
  • Confirm scanning software (not just print drivers) is installed on your computer.
  • Check the printer's own menu for a "Scan to Computer" enable/disable toggle.

1. Reinstall the Full Software Package

1

Download the complete driver and utility bundle from the manufacturer, not just the print driver.

2. Enable Scan to Computer

2

On the printer's own screen, check network or scan settings for this toggle.

3. Restart Both Devices

3

Power cycle the printer and computer after reinstalling software.

4. Update the Scanner Driver

4

Check for a separate scanner driver update if the print driver alone doesn't restore scanning.

What If It's Still Not Fixed?

If you've worked through every step above and the problem continues, it's worth checking a nearby cause rather than repeating the same steps. The guides below cover the most common related issues.

Still stuck? Try describing the problem in your own words using the search bar — different symptoms of the same root cause are often covered on a related page.

Frequently Asked Questions

Often yes — many manufacturers bundle a separate scan utility that must be installed alongside the standard print driver.

People Also Ask

  • Restart the print spooler service through Windows Services — this is the most reliable way to force-clear a job that won't delete. Read the full guide →
  • Remove the printer from System Settings > Printers & Scanners and add it again to refresh its connection status. Read the full guide →
  • Clean the feed rollers, don't overfill the paper tray, and make sure the paper weight matches your printer's specifications. Read the full guide →
  • Connect via USB for the simplest setup, or add the printer wirelessly through your laptop's printer settings once it's joined your WiFi network. Read the full guide →

Related Guides

Why Is My Scanner Not Detected? Why Does My Printer Say Driver Unavailable?